Please read these Terms and Conditions carefully before using sahas.com or placing any order with us. By accessing our website, browsing our product catalogue, or completing a purchase, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. In the event of non-compliance, SAHAS reserves the right to limit or terminate your access, remove non-compliant content, or both, in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. If you do not agree with any part of these terms, please do not use our website or place an order with us.
Section 1 — About Us
1.1 Company Identity
Sahas.com is the online and offline retail and wholesale platform of SAHAS, a manufacturer and trader of specialized safety goods and equipment operating from:
Plot C2, Ashoka Society, Sector 14A, Vasundhara, Ghaziabad, Uttar Pradesh, 201012, India. Phone: +91 8506806222 Contact: sahas.com/contact-us Business hours: Monday to Saturday, 10am to 6pm IST
1.2 Nature of Business
SAHAS is a manufacturer cum trader engaged in the design, manufacture, sourcing, and sale of specialized safety equipment including height safety and fall protection equipment, industrial PPE, adventure sports equipment, pandemic protection essentials, disaster management equipment, and amusement and adventure industry equipment. We sell through sahas.com, our physical store, and through direct institutional supply arrangements.
Section 2 — Acceptance of Terms
2.1 Agreement
By using the sahas.com platform and accessing our services, you indicate your understanding and agreement to be bound by these Terms. These Terms may be updated by SAHAS at any time at its sole discretion. You are solely responsible for reviewing these Terms periodically. Continued use of the platform following any amendment constitutes acceptance of the updated Terms. Where any translation of these Terms exists for convenience, the English version governs in all cases.
2.2 Eligibility
By using sahas.com you confirm that you are at least 18 years of age and legally capable of entering into a binding contract under Indian law. This platform is not intended for children under 13 years of age. If you are using the platform as a representative of any company or institution, you confirm you are legally authorised to bind that entity to these Terms. Minors between 13 and 18 may access the platform only with the approval of a legal representative.
2.3 Account Registration
You may browse sahas.com without creating an account. To place orders and access order history, account registration is required. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. SAHAS reserves the right to remove or restrict duplicate accounts linked through the same mobile number or email address. Notify us immediately at +91 8506806222 if you become aware of any unauthorised use of your account.
Section 3 — Product Use & Safety
3.1 Correct Use of Products
All products purchased from sahas.com must be used strictly in accordance with the manufacturer's instructions, provided guidelines, applicable safety standards, and relevant Indian and international certification requirements. Safety and fall protection equipment is life safety equipment — incorrect use, improper handling, or use outside the product's certified application can result in serious injury or death.
SAHAS is not responsible for any damage, injury, loss, or liability resulting from misuse of products, improper handling or storage, use beyond the product's certified service life, use in applications for which the product was not designed or certified, failure to follow manufacturer inspection and maintenance guidelines, or any unauthorised modification, repair, or alteration of the product.
3.2 User Responsibility
It is the sole responsibility of the purchaser and end user to ensure that the equipment purchased is appropriate for their intended application, that they are competent to use it correctly, and that all applicable safety regulations, IS standards, and certification requirements governing their work or activity are fully complied with. The purchase of certified safety equipment from sahas.com does not substitute for formal training, fall hazard assessment, implementation of the hierarchy of fall protection controls, or a documented rescue plan for height work activities. SAHAS strongly recommends that all purchasers of industrial safety equipment engage a qualified safety professional to specify, install, and oversee the implementation of their fall protection systems.
3.3 Unauthorised Modification
Any unauthorised modification, repair, alteration, or tampering with any product purchased from sahas.com immediately voids all warranties, certifications, and any liability on the part of SAHAS for the performance of that product. Modified products must be immediately removed from service and must not be used for any life safety application.
Section 4 — Product Information
4.1 Accuracy of Information
We make every effort to ensure that product descriptions, specifications, certification information, images, and pricing on sahas.com are accurate and current. However slight variations may occur between displayed information and the actual product, particularly in relation to colour, finish, and minor design details. Product images are for illustrative purposes only and the actual product received may differ slightly in appearance.
4.2 Certification & Specification Information
Certification and specification information published on sahas.com is sourced from manufacturer documentation and is subject to change without prior notice when manufacturers update their products or when applicable standards are revised. Always verify current certification status directly with our team for compliance-critical institutional purchases. SAHAS does not warrant that all certification information displayed is completely current at all times.
4.3 Right to Modify
SAHAS reserves the right to modify product descriptions, specifications, pricing, and availability information, or to discontinue any product at any time without prior notice. Where a product is discontinued after an order has been placed, we will contact you within one business day to offer an alternative or a full refund.
Section 5 — Orders & Acceptance
5.1 Order Placement
By placing an order on sahas.com you are making an offer to purchase the specified products at the displayed price subject to these Terms. All orders are subject to confirmation and availability. An order confirmation email sent to your registered email address constitutes our acceptance of your order and forms a binding contract between you and SAHAS.
5.2 Right to Refuse or Cancel Orders
SAHAS reserves the right to refuse or cancel any order at our discretion without liability including orders where pricing errors have occurred on the website, where stock is no longer available at the stated price, where the delivery address cannot be verified, where the order appears to involve suspected fraudulent activity, or where stock limitations prevent fulfillment. In all such cases we will contact you promptly and issue a full refund of any payment already received.
5.3 Order Cancellation by Customer
Orders may be cancelled by the customer without charge before dispatch. Contact us immediately at +91 8506806222 or through sahas.com/contact-us with your order number. Once an order has been dispatched it cannot be cancelled — please refer to our Returns Policy in Section 8. For institutional orders placed on purchase order terms, cancellation terms are as agreed in the specific purchase order or supply agreement.
5.4 GST Invoice
A GST-compliant tax invoice is issued for every order and sent to your registered email address. For institutional customers requiring specific billing information, PO numbers, or custom invoice formats, contact us before placing your order. You have the ability to provide your GSTIN on the platform — this is mandatory for passing on the credit of GST charged. Failure to provide your GSTIN will result in SAHAS assuming you are not GST registered.
Section 6 — Pricing & Payments
6.1 Pricing
All prices displayed on sahas.com are in Indian Rupees (INR) and are inclusive of applicable GST unless otherwise stated. Prices are subject to change without prior notice. The price applicable to your order is the price displayed at the time you complete your purchase. SAHAS reserves the right to correct pricing errors — if an order is placed at an incorrect price due to a website error, we will contact you before dispatch to confirm the correct price or offer a cancellation and full refund.
6.2 Payment Before Dispatch
Full payment must be received and confirmed before any products are dispatched. Orders are not considered confirmed until payment clearance is received from our payment gateway. For institutional orders with purchase order arrangements, payment terms are as agreed in the specific supply agreement.
6.3 Payment Methods Accepted
Sahas.com accepts credit cards including Visa, Mastercard, American Express, and RuPay, debit cards from all major Indian banks, UPI through Google Pay, PhonePe, Paytm, and BHIM UPI, net banking from all major Indian banks, and bank transfer by NEFT or RTGS for institutional orders. Contact us at +91 8506806222 for bank transfer details and payment terms for institutional orders.
6.4 Payment Security
All payment transactions are processed through a secure PCI-DSS compliant payment gateway using SSL/TLS encryption. SAHAS does not store your full card number, CVV, or banking credentials on its servers at any point. SSL certification on sahas.com is indicated by the padlock icon and https prefix in your browser address bar — always verify these before entering payment information. SAHAS will never ask for your full card number, CVV, net banking password, or OTP over phone or email — if anyone claiming to be from SAHAS requests this information, do not provide it and report it to us immediately.
6.5 Payment Confirmation
Upon successful payment you will receive an order confirmation email containing your order number, product summary, total amount paid, and GST invoice. If not received within 30 minutes of completing payment, check your spam folder and contact us at +91 8506806222 with your transaction reference number.
6.6 Payment Failure
If payment fails during checkout, no amount is permanently charged. Any temporary bank hold is automatically released within 3 to 7 business days. For repeated payment failures, try an alternative payment method or contact us at +91 8506806222.
6.7 Refund to Payment Source
Approved refunds are returned to the original payment source. Credit and debit card refunds typically appear within 5 to 10 business days. UPI refunds within 3 to 5 business days. Bank transfer refunds within 5 to 7 business days.
Section 7 — Delivery Terms
7.1 Delivery Coverage
Sahas.com delivers to all major cities, towns, and pin codes across India. Delivery is available to residential and commercial addresses. . If you are unable to complete your order due to a delivery location restriction, contact us at +91 8506806222 for available options.
7.2 Delivery Timeframes
Standard delivery timeframes from dispatch are as follows. Delhi NCR — 1 to 2 business days. Major metros including Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, and Ahmedabad — 3 to 5 business days. Tier 2 and Tier 3 cities and towns — 5 to 7 business days. Remote locations and northeastern states — 7 to 10 business days. These are estimates and not guaranteed delivery dates. SAHAS is not liable for delays caused by courier partner operations or circumstances beyond our direct control.
7.3 Dispatch Timeframe
In-stock products are typically dispatched within 1 to 2 business days of order confirmation and payment clearance. Bulk institutional orders, custom configurations, or products requiring special handling may require 3 to 5 business days for dispatch. Orders placed on Sundays or public holidays are processed on the next working business day.
7.4 Shipping Charges
Shipping charges are calculated based on delivery location, order weight, and dimensions and are displayed at checkout before payment is completed. Free shipping may be offered on orders above a specified value as indicated on the website at the time of purchase. For bulk institutional orders, shipping charges are negotiated as part of the order agreement.
7.5 Delivery Acceptance
Please inspect your delivery before signing the delivery receipt. If packaging shows signs of damage or tampering, note the condition on the receipt before signing or refuse the delivery and contact us immediately. Signing a delivery receipt without noting damage may affect your ability to raise a damage claim.
7.6 Failed Delivery
If delivery fails due to no one being available to receive it or an incorrect address, the courier will make additional attempts or hold the package for collection. If returned to us due to failed delivery, incorrect address, or refusal to accept, re-delivery will be arranged at the customer's expense.
7.7 Large & Bulk Orders
For large institutional orders, delivery is arranged through freight partners with specific terms including freight cost, transit time, unloading arrangements, and documentation agreed directly with the customer. Contact us at +91 8506806222 before placing large orders online.
Section 8 — Warranty & Liability
8.1 Product Warranty
Where applicable, SAHAS brand products are covered by a limited manufacturer warranty against defects in materials and workmanship under normal use conditions. The warranty period and specific terms applicable to each product category are as stated in the product documentation supplied with the product. Third-party brand products including PETZL, EDELRID, C.A.M.P, Climbing Technology, NRS, TruBlue IQ+, SIMOND, Fusion, Sagos, and Eurolivin are covered by their respective manufacturer warranties — contact us at +91 8506806222 for warranty claim assistance for any brand product purchased through sahas.com.
8.2 Warranty Exclusions
The limited warranty does not cover damage caused by misuse, accidents, improper installation, failure to follow manufacturer care and maintenance guidelines, normal wear and tear over the product's service life, use beyond the product's certified service life or rated load capacity, exposure to chemicals, heat, or environmental conditions outside the product's specified operating range, or any unauthorised modification, repair, or alteration. Products that have arrested a fall, been dropped from height, or sustained any significant impact load are excluded from warranty coverage as these events may compromise structural integrity in ways that cannot be verified by visual inspection.
8.3 Limitation of Liability
Our liability in connection with any product sold through sahas.com is limited to the maximum extent permitted by applicable Indian law. To the fullest extent permitted by law, SAHAS shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising from the use, misuse, or inability to use any product purchased from sahas.com. SAHAS's maximum direct liability in connection with any single transaction shall not exceed the purchase price paid by the customer for the specific product involved.
Section 9 — Returns, Replacements & Refunds
9.1 Returns Eligibility
We accept returns and replacements for products that arrive damaged, defective, or materially different from what was ordered. Products must be returned in their original condition within 7 days of the delivery date to qualify for a return or replacement. Products must be unused, in original packaging, with all tags, labels, certification documentation, and accessories intact. Unboxing photographs or video evidence showing the condition of the product at the time of opening are required with all return requests.
9.2 Non-Returnable Items
The following products are non-returnable under any circumstances as this is a safety regulation and not merely a commercial policy. Safety equipment that has been used in any fall arrest event — even if visually undamaged — must be retired immediately and cannot be returned. Safety equipment that has been worn, adjusted, or used in the field in any capacity. Products that have been deliberately altered, modified, or tampered with. Custom-manufactured or specially configured products produced to a specific brief. Products whose certification labels, manufacture date labels, or serial number labels have been removed or defaced.
9.3 How to Raise a Return Request
Contact us within 7 days of delivery at +91 8506806222 or through sahas.com/contact-us. Provide your order number, product name and quantity, a clear description of the issue, and photographic or video evidence of the defect or damage. Our team will respond within 2 business days with a return authorisation and collection or courier instructions. Do not return any product without prior authorisation from our team.
9.4 Refund Processing
Approved refunds are processed within 7 to 10 business days of our receipt and inspection of the returned product confirming it meets return eligibility conditions. Refunds are issued to the original payment method. Shipping charges are non-refundable unless the return is due to our error such as an incorrect or defective product dispatched by us.
9.5 Exchange
Where a product is being returned due to an incorrect size rather than a defect, we will facilitate an exchange subject to stock availability. The customer is responsible for return shipping costs in size exchange cases.
9.6 Paid Services Refund Policy
For any paid digital or promotional services availed through the platform, if you choose to delete or deactivate a paid service prior to its active period, SAHAS will not be liable to refund for any unutilised time. In the event you are unable to avail paid services due to a technical fault on our part, equivalent credit units will be restored to your account for the affected period.
Section 10 — User Conduct
You agree not to post, transmit, upload, or share any content or engage in any behaviour on sahas.com that violates any applicable law or regulation, infringes the intellectual property or privacy rights of any third party, is harmful, abusive, threatening, defamatory, or obscene, harasses or is hateful towards any individual or group based on religion, gender, caste, race, ethnicity, age, or disability, threatens the unity, integrity, security, or sovereignty of India, contains personal information about another person without their explicit consent, is false, deceptive, or misleading, contains spam or unsolicited commercial advertising, contains malware or code designed to disrupt computer systems, uses automated tools or bots to extract data from the platform without express written permission, or attempts to gain unauthorised access to SAHAS systems or infrastructure.
Any content uploaded by you is subject to relevant laws and may be disabled or subject to investigation. Non-compliance may result in termination of your account and removal of your content in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Section 11 — Intellectual Property Rights
11.1 SAHAS Content Ownership
All content on sahas.com including text, product descriptions, FAQ content, blog articles, training guides, images, graphics, logos, icons, scripts, videos, and the overall design and layout of the website is the intellectual property of SAHAS or its content partners and is protected under the Copyright Act 1957 and applicable Indian and international intellectual property laws. You may not copy, reproduce, republish, distribute, or modify any content from sahas.com for commercial purposes without prior written consent from SAHAS.
11.2 Brand & Trademark
The SAHAS name, logo, tagline Survival Knows No Bounds, and all associated brand marks are the exclusive property of SAHAS. Third-party brand names and trademarks of PETZL, EDELRID, C.A.M.P, Climbing Technology, NRS, TruBlue IQ+, SIMOND, Fusion, Sagos, and Eurolivin remain the intellectual property of their respective owners. You shall not reverse engineer, decompile, or disassemble any trademarks or materials on the platform.
11.3 Notification of Infringement
If you believe any content on sahas.com infringes your intellectual property rights, please submit a notification with full details through sahas.com/contact-us. SAHAS will review all good-faith claims and take appropriate action. Repeat infringers may have their access to the platform terminated.
Section 12 — Indemnity
You agree to defend, indemnify, and hold harmless SAHAS, its officers, subsidiaries, affiliates, successors, assigns, directors, agents, service providers, suppliers, and employees from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses including legal fees arising from your use of and access to the platform and service, your violation of any term of these Terms, your violation of any third-party right including intellectual property or privacy rights, or any claim that content you submitted caused damage to a third party. This indemnification obligation survives termination or expiration of these Terms.
Section 13 — Disclaimer of Warranties
The platform and service are provided on an as-is and as-available basis without any warranties of any kind. To the fullest extent permitted by law, SAHAS expressly disclaims all express and implied warranties including warranties of merchantability, fitness for a particular purpose, and non-infringement. SAHAS makes no warranty as to the accuracy or completeness of content on the platform or any linked third-party website and assumes no liability for errors or inaccuracies in content, personal injury or property damage resulting from use of the platform, unauthorised access to servers or personal information, interruption or cessation of transmission, bugs or viruses transmitted through the platform, or any loss or damage incurred as a result of content posted through the service.
Section 14 — Privacy & Data Protection
14.1 Information Collected
When you visit sahas.com we may collect non-personal information such as your IP address, operating system, browser type, and internet service provider. When you register or place an order we collect personal information including your name, mailing address, email address, phone number, and other registration details. If you provide your phone number you agree to receive communications from our platform which may include calls or text messages to verify account activity.
14.2 How Your Information is Used
Your personal information is used to process and fulfill your orders, communicate about your orders and enquiries, send relevant product and promotional information if you have opted in, enforce our Terms of Use, monitor platform activity, provide customer services, manage accounts, and improve our website and service based on aggregated anonymized usage data.
14.3 Data Sharing
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your personal information only with courier partners and payment processors necessary to fulfill your order and only to the extent necessary for that purpose. In the event of a sale or merger of substantially all our assets, the acquiring entity shall be given access to your personal information.
14.4 Cookies
Sahas.com uses cookies to manage user sessions, store preferences, and collect anonymized analytics data. You may disable cookies in your browser settings, but doing so may affect website functionality. Third-party service providers on our platform may also use cookies outside our direct control.
14.5 Data Security
All personal data is stored securely and accessible only to authorised SAHAS personnel. Payment transactions are secured through SSL technology and PCI-DSS compliant gateways. While we implement commercially acceptable security measures, no electronic transmission is 100% secure and we cannot guarantee absolute security.
14.6 Accessing & Modifying Your Information
You may access, review, and update your personal information through the Contact Support form on sahas.com. You can opt out of promotional email communications at any time. Transactional communications related to your account cannot be opted out of. SAHAS will not change your communication preferences without your consent.
14.7 Legal Disclosures
SAHAS may disclose your personal information to comply with legal obligations including court orders, warrants, or law enforcement requests in good faith to protect the rights, property, or safety of SAHAS, our users, or the public.
Section 15 — No Spam Policy
Sending unsolicited email advertisements or other unsolicited commercial communications to SAHAS email addresses or through SAHAS computer systems is expressly prohibited. SAHAS may monitor communications to flag spam or scam-related activity. Unauthorised use of SAHAS computer systems is a violation of these Terms and applicable law and may subject the sender to civil and criminal penalties.
Section 16 — Force Majeure
SAHAS shall not be liable for any failure or delay in fulfilling obligations where such failure results from circumstances beyond our reasonable control including natural disasters, floods, earthquakes, fire, pandemic, epidemic, war, civil unrest, government actions, nationwide logistics disruptions, power failures, or any other force majeure event. We will notify you as soon as practicable and will make every effort to fulfill outstanding obligations as quickly as conditions allow.
Section 17 — General Legal Information
17.1 Governing Law & Jurisdiction
These Terms and Conditions are governed by the laws of India. Any claim or dispute arising from the use of sahas.com or any transaction conducted through sahas.com shall be subject to the exclusive jurisdiction of the courts of Ghaziabad, Uttar Pradesh, India.
17.2 Dispute Resolution
In the event of any dispute or complaint, we encourage customers to first contact our team directly at +91 8506806222 or through sahas.com/contact-us so we can attempt to resolve the matter promptly and amicably before pursuing formal legal proceedings.
17.3 Violations & Liquidated Damages
Where actual damages cannot be reasonably calculated for violations of these Terms, you agree to pay SAHAS liquidated damages as applicable for excess postings, unauthorised use of SAHAS systems, unsolicited commercial communications, and unauthorised exploitation of SAHAS content. SAHAS retains the right to seek equitable remedies including injunctive relief for any breach or threatened breach of these Terms.
17.4 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.5 Assignment
These Terms may not be transferred or assigned by you but may be assigned by SAHAS without restriction. Any attempted assignment by you shall be null and void.
17.6 Entire Agreement
These Terms and any other policies published on sahas.com constitute the complete and exclusive agreement between you and SAHAS governing your use of the platform and service, superseding all prior understandings, proposals, and discussions between the parties whether written or oral.
Section 18 — Contact Us
For any question, concern, or complaint relating to these Terms, your order, our products, delivery, payment, warranty, privacy, or any other aspect of your experience with SAHAS:
📞 Phone: +91 8506806222 Monday to Saturday, 10am to 6pm IST
📧 Contact: sahas.com/contact-us
🏢 Address: Plot C2, Ashoka Society, Sector 14A, Vasundhara, Ghaziabad, Uttar Pradesh, 201012, India
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By using sahas.com and placing an order with SAHAS, you confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety.